Café Key Holder

Groupe Mark Edwards

Détails de l'offre d'emploi.

Title: Café Key Holder
Status: Full time
Location: Montreal

Position summary: The Café Key Holder works closely with the store manager and head chef to ensure that the daily café operations run smoothly. The Key Holder leads by example and offers excellent knowledge of the products we sell as well as the brand.

·Support the management team in the supervision of employees to deliver excellent service to all our customers
·Prepare drinks as per ordered by customers
·Operate the patio logistics
·Work with 3rd party delivery applications to manage off-site orders
·Maximize business development by providing excellent service and product knowledge
·Ensure that all employees respect company policies and report any issues to the manager
·Maintain the café floor and standards
·Manage customer flow and ensure that all customers are seated and assigned a server
·Resolve any customer issues, should they arise
·Enforce company policies regarding loss prevention and security measures
·Train new employees
·Support manager, head chef and café servers by assisting in their daily tasks (taking customer orders, serving customers, cleaning, etc)
·Open and close the café
·Represent the James Perse brand image through customer service standards

·6 months to 1 year of experience as a barista, server or busboy in a fast pace restaurant or café
·Experience in a supervisor role, an asset
·Willing to learn about coffee, food items, luxury brands and the importance of exceptional customer service
·Bilingual (French & English)
·Outgoing, positive and friendly demeanor
·Physical requirements: able stand for long periods of time, climb stairs multiple times a day, lift and move boxes up to 35 lbs (16 kg).


James Perse - Côté Cuisine

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